It happens to everyone: you sit down for a session and the password simply will not come to mind. No problem. If you cannot remember your login details, use the password recovery link on the sign-in screen, and we will send reset instructions to the email address tied to your account. Follow the link, choose a new secure password, and you are back in within a minute or two. We recommend picking something memorable but strong, a mix of letters, numbers, and symbols keeps your account well protected.
If you run into anything the recovery tool cannot solve, our support team is the next stop. We operate 24/7 live chat, with email available for anything that needs a record, so help is genuinely always on hand. Whether your account is locked, your verification is pending, or you simply have a question about the sign-up process, a friendly member of our team can walk you through it. The live chat button sits in the corner of every page, ready whenever you need it.
A note on account verification
To keep every account secure and to comply with standard regulations, we carry out a one-time identity check, usually when you make your first withdrawal. This typically means providing a photo ID and a recent document such as a utility bill or bank statement. It is a routine, one-off step that protects you as much as it protects us, and once it is done, your future cashouts move more smoothly. Submitting clear, legible images speeds the whole thing up, so it is worth getting them right the first time.